What's New
New security and login enhancements
Over the next few months, you'll see some changes to Manheim.com and our applications. We realize you may have some questions about these changes and why we are doing them. Here are some of the most common questions we have been asked:
What has changed?
In a nutshell, we recently made AuctionACCESS the default source for customer data in order to better protect our users and ensure the continued integrity of our marketplace. In addition to this move, we also rolled out technology enhancements that now provide customers who buy and sell for multiple dealership locations with a simplified online buying and selling experience, allowing them to view information and transact business for all the locations they serve under one user name and password.
What is AuctionACCESS?
Most people associate AuctionACCESS with the card that gets them into sales at Manheim operating locations. AuctionACCESS is actually a product of a company called AutoTec. AuctionACCESS provides a service to Manheim by verifying and maintaining current information on licensed dealers. A licensed dealer in good standing with AuctionACCESS gains admittance to all Manheim locations as well as the ability to securely buy or sell from any of these locations in-lane or online.
My AuctionACCESS information is out of date. How do I update it?
You can update your information in person at any dealer registration desk in a Manheim operating location. Or, choose to update online by using AutoTec's myACCESS tool to quickly and easily update information 24 hours a day, 7 days a week.
Why is Manheim.com using AuctionACCESS in this way?
Making AuctionACCESS the default source of Manheim.com customer information helps us protect your interests by ensuring that you are not bidding against, or selling to non-qualified buyers. Further, it provides one main source for Manheim customer information so that users can securely buy or sell from any location in-lane or online.
How will Manheim.com's move to AuctionACCESS and the recent technology enhancements benefit me?
- Protects you by ensuring the integrity of Manheim.com marketplace: AuctionACCESS helps verify and maintain current information on licensed dealers to qualify the site's buyers and sellers.
- Provides for easy update of info: Now, when you make a change to your information with AuctionACCESS, that information is sent to all locations where you do business, and to Manheim.com.
- In the future, these technology enhancements will allow us to personalize your customer experience and make shopping easier.
- Negates the need to remember multiple sets of user names and passwords.
- Gives you ability to view all saved searches, plus buying and selling activity for all the dealerships that you buy and sell for all under one username and password.
We've always shared login information at my dealership. Now, no one can get on the site. What do we do now?
We have changed the way we assign usernames so that they are "owned" by individuals and not dealerships. We had to make this change in order to pave the way for future personalization of our customers' experience on the site. We are happy to set up usernames for employees at your dealership. All you'll need is their 100 million numbers (this is found on their AuctionACCESS card) and the last 4-digits of their government ID (the one they used when they registered with AuctionACCESS).
Why do the features, "My Manheim" and "Workbook" look different?
We recently rolled out technology changes to Manheim.com to enhance security and provide customers who buy and sell for multiple dealership locations a way to view information and transact business for all the locations they serve under one user name and password. The changes to My Manheim and Workbook reflect this.
How do I view saved searches for the different dealerships for which I buy?
Your saved searches are now merged into one list for easier access. Your workbook comments have also been merged.
Site maps are handy tools that show the content of an entire Internet site at a glance. Think of it as a hyperlinked "site outline." Don't know where something is? Consult the site map. Not only are site maps great for helping users who are unfamiliar with a site's layout, they also are great educational tools for experienced users looking to learn more about a company's products or services.
Still need help finding what you need? E-mail or call us at 1-800-377-4343, 8 AM to 8 PM Eastern, Monday - Saturday.
View this site map as a PDF (1 MB).
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Release Notes
We continue working to make Manheim.com and OVE.com better. Let us know what improvements you'd like to see by sending us your feedback.
Manheim.com 1.25 -- January 25, 2009
- Added Online Event Sale page as a new source for all our online event sales across Simulcast and OVE.com in one place. Access this new page in the Buy tab.
OVE.com 1.25 -- January 25, 2009
- Sections on the My Selling Activity page may now be expanded or collapsed.
- "Pre-1992" vehicles will now be found with cars instead of specialty vehicles and can skip VIN decoding.
- My OVE screens now include an FSP column to help you track your vehicles easier.
- My Selling Activity page now includes totals for each section.
- AutoTrader inventory and parking lot pages will now allow you to select and remember the number of listings per page.
OVE.com 1.23 -- December 18, 2008
- AutoTrader to OVE.com import/export improvements
- AutoTrader username can now be remembered by selecting the "Remember my username" checkbox.
- A new status filter for "Vehicles Not In Inventory Manager" expedites the process of importing vehicles to OVE.com.
- A new progress bar will keep you informed of the number of processed and total imports.
- Search for vehicles to import quickly using new VIN and Stock # search boxes.
- Selections for payment and transportation will be remembered based on the bid/buy selections for the first vehicle of each browser session until the user either logs out of OVE.com or closes the browser.
- "My Watchlist" now includes the seller, number of bids, and number of views for each vehicle.
- Vehicles that were previously on your watchlist that resulted in a No Sale or became deactivated will reappear in your watchlist if the vehicle is relisted.
- Sellers now have the option to show bid or buy now prices while a vehicle is in "preview" status.
- Winning proxy bids now must be one increment greater than the losing proxy or manual bid.
- Dealers will have the ability to provide extra details about their vehicles on a Seller Disclosure Condition Report for each vehicle they list. The Seller Disclosure Condition Report will look and act just like the existing Condition Reports, and will even use the same 'CR' icon. With more information available in the familiar Condition Report format, this should continue to build buyer confidence in online shopping.
- Users may now update My Watchlist using the "Refresh My Watchlist" link at the top of the "Vehicles I'm Watching" section.
- Facilitation locations are now grouped by country and may be searched by "areas" by country, including Canadian provinces or territories.
OVE.com 1.21 -- November 18, 2008
- Buyers may now place transportation orders for vehicles on which they are bidding or opting to buy via "Buy Now".
- If buying now: Buyer will now see the transportation order details when they complete the Buy Now process by making use of the transportation quote obtained. They will be able to confirm the transportation of the vehicle purchased.
- If bidding: Bidder will be able to see reserved quote details upon placing vehicle bid.
- AutoTrader to OVE.com import/export functionality now bypasses Manheim.com's Ad Manager and places inventory directly into OVE.com's Inventory Manager.
- Updates now allow mass inventory pushes instead of the previous limit of 10 to 20 vehicles at a time.
- To export vehicles to AutoTrader.com, users will find a new "Send to Retail (AutoTrader.com)" tab in their Inventory Manager options.
- To import vehicles from AutoTrader.com, users will use the "Import from AutoTrader.com" option in the Sell tab.
- Sellers may now select the currency for their vehicle listings based on the support at their FSP. By default, US FSPs will use US dollars, and Canadian FSPs will use Canadian dollars.
- Volkswagen Credit has an agreement with CARFAX to provide their buyers with the ability to view vehicle history reports on their vehicles prior to in-lane sales events or when offered online through Manheim websites for US auctions.
- Access Carfax vehicle history reports through Simulcast Pre-Sale Inventory or PowerSearch vehicle detail pages
- Launched newly designed and laid out location pages which now include location-specific access to Simulcast listings, OVE.com vehicles, Pre-Sale Inventory, and Post Sale Results as well as dynamic Live Earth maps and directions, and localized promotions.
- Inventory Manager now shows vehicle color. Existing photo column will be titled "Color Group" and may be sorted by vehicle external color. Dealers may now manage inventory specific to vehicle color.
- Inventory Manager now includes "Account Group" as a sortable column. Dealers may now manage inventory specific to account groups.
- Manual import from parking lot now has a progress bars to indicate the estimated wait time for imports. This new enhancement will also prevent mass imports from timing out.
- Vehicle odometers may now be defined as miles, kilometers, or hours.
- Searching by zip code now allows you to specify a distance in miles or kilometers.
- OVE.com supports English, French, and Spanish language display. (Private labels not affected.)
- Various bug fixes
- Added the ability for a user to delete a saved search
- Modified My Manheim to remember if the user has selected "view all"
- Launched My Manheim, a personalized landing page following login that displays account balance and vehicle notifications for myAccount users, saved searches, pre-sale and post-sale access for locations where the dealer is registered, an quick access to OVE, Simulcast, Internet MMR, and PowerSearch.
- Consolidated and updated global navigation across all Manheim.com applications
- Restructured and updated all pages, layout, and content across Manheim.com
- Consolidated location lists and information sections
- Added help to each page of PS2 as "How do I use this page?"
- Added verbiage for each search refinement section on the search form
- In the vehicle type selection, combined Motorcycles/PowerSports into one option
- Added "Start New Search" link to the SRP above the accordians
- Added "Save This Search / Notify Me" link to the SRP above the accordians
- Updated the existing "Save This Search" link (under the accordians) to "Save This Search / Notify Me"
- Added "open in new window" icon/functionality to each option in the Inventory Source column
- Add MMR label to MMR column on SRP
- Add condition grade value and definition to mouseover of condition grade graphic
- Added "Over" criteria to Odometer dropdown, ie "Over 10,000", "Over 20,000", etc. up to "Over 100,000"
- Updated "Total Resource" option in seller type list to "Total Resource Auctions (salvage)
- In vehicle type selction, updated "Salvage" to "Total Resource Auctions"
- Updated "Total Resource Auctions" vehicle type selection to filter all T code vehicles
Volkswagen Credit Carfax reporting -- November 8, 2008
