Making it easy for you - our customer - to find policy-related information when doing business with us in-lane or online is a top priority.
Below is a list of key Manheim policies designed to help you quickly locate the information you need - all in one place.
U.S. Policies
NAAA Arbitration Policy v2.0 (effective 1/1/2010)
Manheim uses the National Auto Auction Association arbitration policy as a basis for investigating all claims that arise when there are questions about how a vehicle was represented during the sale process. Also includes the NAAA structural damage policy.
Location-specific Guidelines
Due to variations in either state law or geographic customs, some guidelines are unique to each Manheim operating location. This reference sheet lists any variations concerning limits to surrender title (T/A days), as well as both the dollar limit and mileage limits that make a vehicle “AS-IS” regardless of the auction lane selling lights.
Manheim's National Buy Back Policy
Buy Back Policy: Guaranteed satisfaction. Buy a Post-Sale Inspection for a qualifying vehicle you purchase on OVE.com or in an Online Event Sale on Manheim Simulcast and return to any Manheim location or participating independent auction within 14 days to receive a refund of the purchase price of up to 102 percent of MMR. Valid only in the United States. Some restrictions apply.
OVE.com Priced Right Policy
Looking to offer your inventory in the wholesale arena 24 hours a day, this policy outlines the steps to successfully price your vehicle in the largest wholesale online marketplace in the industry.
Post-Sale Inspection (PSI) Policy
Manheim developed this tool as a way to allow our customers to stay focused on making sound purchasing decisions. Dealers that purchase a PSI have Manheim's assurance that the vehicle passed a rigorous test and was properly represented by the seller. Further, Manheim stands behind every inspection for 7 or 14 days from the date the service was completed.
Política Nacional de Arbitraje, Revisión 2.0 (en vigencia a partir del 1/1/2010)
Manheim utiliza la política de arbitraje de la Asociación Nacional de Subastas de Automóviles (National Auto Auction Association, NAAA) como base para investigar todos los reclamos que surgen cuando existen preguntas sobre cómo se representó un vehículo durante el proceso de venta. También incluye la política de daño estructural de la NAAA.
Canadian Policies
Manheim Canada Arbitration Policy v1.9 (effective 1/1/2010)
Manheim's current Canadian Arbitration Policy is Revision 1.9 (January 2010). This policy supersedes any previous policy. Any policy that contradicts Revision 1.9 will be invalid. Contact the operating location's Arbitration Manager if you are unclear as to any policy issues.
Politique Canadienne D'arbitrage
La Politique Canadienne d'Arbitrage en vigueur chez Manheim est la Révision 1.9 (Janvier 2010). Cette norme prévaut sur toute politique antérieure et annule toute politique contradictoire à cette révision. Svp contacter le responsable de l'Arbitrage de Manheim pour toute question par rapport aux politiques d'arbitrage.
Location-specific Guidelines
Due to variations in either state law or geographic customs, some guidelines are unique to each Manheim operating location. This reference sheet lists any variations concerning limits to surrender title (T/A days), as well as both the dollar limit and mileage limits that make a vehicle “AS-IS” regardless of the auction lane selling lights.
