Manheim

myAccount

Welcome to the myAccount Help section. myAccount Help will walk you through every step of the web site. However, should you have any further questions, Manheim.com Customer Service can be reached at 1-800-377-4343 between the hours of 8 AM to 8 PM Eastern Monday - Saturday.

• Login Help
• Auctions Credit
• MAFS Credit
• Total Manheim Credit
• Administration
• Vehicle History
• Block Summary
• myAccount Balance
• Online Payments
• Rejected Payments
• Calculate MAFS Payoff
• Status Notifications
• Notify Me
• myAccount Manual

Login Help

How do I activate my account?

First time Manheim.com users will need the following information to access myAccount:

1. The existing Manheim.com username and password to be activated for myAccount
2. Contact information
3. Auction Access Number
4. State Dealer License # and/or Federal ID #
5. Canadian dealers will need a Social Insurance #

Manheim.com Customer Service can be reached at 1-800-377-4343 between the hours of 8 AM to 8 PM Eastern Monday - Saturday.

I forgot my Manheim.com myAccount password.
If you have forgotten your Manheim.com password, please call Manheim.com Customer Support at 800-377-4343.

Who can I share my Manheim.com myAccount password with?
Manheim.com myAccount will permit access to all of your financial information. Please be aware that whomever you share your password with will have complete access to all of your Manheim.com financial records.

Why was I suddenly logged out of Manheim.com?
To ensure that your account is secure, Manheim.com will log you out of myAccount after an extended amount of time. After you are logged off, you must reenter your password to access information.

Auctions Credit

What is Auctions Credit?
An auction credit limit covers purchases made at all Manheim Auctions nationwide. The items being monitored include all purchases for which the auctions have yet to deposit your payment into the bank. This includes all float deals and deals where title is not present. Drafts for which the auction has yet to receive payment from your bank are also included when calculating your total outstanding to Manheim Auctions.

MAFS Credit

What is MAFS Credit?
The line of credit for which MAFS corporate office approves for an individual dealer or dealership. By selecting your MAFS Account Balance, you can view information pertaining to all your vehicles with a outstanding loan.

Total Manheim Credit

What is Total Manheim Credit?
A Total Manheim Credit limit covers purchases made at all Manheim Auctions nationwide. The items being monitored include all purchases for which the auctions have yet to deposit your payment into the bank. This includes all MAFS purchases, float deals, and deals where title is not present. Drafts for which the auction has yet to receive payment from your bank are also included when calculating your total outstanding to Manheim Auctions.

Administration

What is Administration section used for?
The Administration section has two functions. If you have Administration privileges, you can manage all the users at your dealership for myAccount. This includes changing passwords and setting the user roles. The second function is Manage Preferences, which all users can access. Here users can select the fields they wish to be displayed on the Balance Detail Pages.

How do the User Roles Differ?
The User Roles only have relevance if your dealership has been activated for Online Payments. The roles are as follows:

• Create Payments: a user with this status can create an invoice for Online Payments, but is not able to submit them for payment.
• Submit Payments: a user with this status can both create and submit Online Payments.
• Looker: a user with this status can neither create nor submit Online Payment. A looker can only view information in myAccount.

Can we have more than one user set up with Administrative Privileges?
Absolutely, but keep in mind that a user with Administrative Privileges has access to view and/or change all other user's information, including other users with Administrative Privileges.

What is the Manage Preference Page?
This page allows you to select the information you would like to be displayed for your Auction and MAFS vehicles on the Account Balance Detail Page and The Vehicle History Search Results. Using the arrows, you can select which columns you would like to be displayed and which you would like to hide. Also on this page, you can select to be notified on all Title Status and Arbitration Status changes for you vehicles. To save your selections, you must click the Update button before you exit this page.

Vehicle History

What is the difference between a VIN Search and a Vehicle History Search?
A VIN Search will display all Vehicle History data for vehicles with the last eight (8) digits matching your search criteria. This search is performed across all auctions and dealer accounts associated with your log in. Once the last eight digits of a VIN are entered, click Get Report and the VIN Search will generate a Vehicle History for any vehicles that match the criteria. If no results are found, a red 'No Results Found' message will appear on the page.

By selecting criteria from the advanced Vehicle History section, you can more specifically focus your search. You may define your search with the following:

1. Auction - location of the vehicle.
2. Dealer Number - account in which vehicles were bought or sold under. Please note that some accounts have multiple dealers listed.
3. Show Data for Buyer/Seller - sort your search by vehicles either bought or sold or to be sold by the dealer.
4. Transaction/Title/Arbitration Status - various selections are populated based on Buyer/Seller and Search By selections as listed below.
5. Date Range - Manheim.com's Vehicle History Report allows you to view past results for any date range you specify.

Transaction Status

Title Status

Arbitration Status

How do I read the Buyer/Seller Vehicle History Detail Page?
The Vehicle History Detail Page will help you review your Manheim.com vehicle accounts in the finest detail. This page displays a detailed breakdown of a specific vehicle in the following tables:

1. VIN - the complete Vehicle Identification Number.
2. Make - Make of the vehicle.
3. Model - Model of the vehicle.
4. Color - Vehicle's color.
5. Engine - Engine Type code.
6. Body - Body Style code.
7. Universal Key - The Universal Key is used to identify the transaction for this vehicle. The Key number is a composite of year, sale, lane and run numbers as follows: yyyy-ssss-ll-rrrr.
8. Registered in Sale - The date of the sale for which the vehicle is/was registered.
9. Sale Date - The date that the vehicle was sold.
10. State - State in which the vehicle is titled.
11. Title Sent to Dealer - Date that the vehicle title was sent to the dealer.
12. Title Received by Auction - Date that the auction received the vehicle title.
13. Dealer Number - Dealer number that pertains to the user viewing the information.
14. Dealer Name - Dealer name that pertains to the user viewing the information.
15. Address - Address that pertains to the user viewing the information.
16. City, State, Zip Code - Addressing information that pertains to the user viewing the information.
17. Sale Price - Vehicle sale price not including fees.
18. Buying Fee (for Buyer only) - Fees charged to buyer by auction.
19. Draft Fee (for Buyer only) - When auction receives fee for running paperwork through a financial institution instead of dealing directly with dealer (due to credit worthiness).
20. Other Miscellaneous Fees (for Buyer only) - Other Miscellaneous fees that an auction would charge dealer.
21. Adjustments (for Buyer only) - Any adjustments to the account. (credits/debits, etc.)
22. Sale GST (for Buyer only) - Goods and Services Tax charged to dealer. (Canada only)
23. Dealer GST (for Buyer only) - Goods and Services Tax charged to dealer (Canada only)
24. Buyer's Net (for Buyer only) - Sale price minus any fees withheld by auction.
25. Selling Fee (for Seller only) - Fees charged to seller by auction.
26. Titles Fee (for Seller only) - Fee charged for Title (ownership) transfer.
27. Prime Number Fee (for Seller only) - Premium fee charged seller for "Prime" lane numbers.
28. A/R Amount (for Seller only) - Accounts Receivable amount.
29. Dealer-Recon (for Seller only) - Reconditioning fee collected by seller.
30. Recon Amount (for Seller only) - Recondition fee - should be charged to the Seller or consignor, not Buyer.
31. Seller's Net (for Seller only) - Sale Price minus all associated sell fees applicable to seller.
32. Buyer's Check Number (for Seller only) - Check number issued to seller.
33. Check Issued (for Seller only) - Date check was issued to seller.
34. Check Cleared (for Seller only) - Date check cleared. (by seller)
35. Check Voided (for Seller only) - Date check was voided.
36. Canadian GST - Goods and Services Tax charged to dealer. (Canada only)
37. Certified Fee - Fee charged Seller for Certification. (e.g. Manheim Certified)

How do I read the Buyer/Seller Vehicle History Results page?
The Vehicle History Results page will list all vehicles matching the selected criteria. By selecting links on the title bar of this page, you can personalize and redefine the results table by Date Range, Status, Auction, and Dealer Number. The Vehicle History Results page will enable you to view the following data:

1. Details - This column contains a link to the vehicle detail page for the transaction.
2. The Last 8 of VIN - The last 8 characters of the Vehicle Identification Number.
3. Year - Year of the vehicle.
4. Make - Make of the vehicle.
5. Model - Model of the vehicle.
6. Color - Color of the vehicle.
7. Sale Status - The status of the vehicle for the transaction.
8. Sale Date - Auction sale date for the transaction.
9. Lane Number - Auction lane number for the transaction.
10. Run Number - Auction run number for the transaction.
11. Title Status - Current status of the vehicles title.

What do the "Data Not Avail." values mean?
"Data Not Avail." is shown when there is not enough information to provide a value for that item. When the information becomes available, that item will be populated with the appropriate value.

Block Summary

What is the Block Summary Search?
Block Summary Search allows you to search the auctions you are registered at for your reserved runs in an upcoming sale.

How do I read the Block Summary Search?
By selecting the auction, your dealer number and sale date, the run numbers reserved in your name will be displayed. In addition to your run numbers, if you have registered vehicles, the details will also be displayed. You can sort the block summary by selecting any of the columns, such as:

1. Lane/Run - the lane/run that has been reserved under your dealer number for an upcoming sale
2. VIN - the last 8 characters of the Vehicle Identification Number
3. Year - year of the vehicle
4. Make - make of the vehicle
5. Model - model of the vehicle
6. Mileage - amount of miles on the vehicle
7. Color - color of vehicle
8. Floor Price - the least amount you plan to sell the vehicle for
9. Condition - information concerning the vehicle's condition entered by the auction

myAccount Balance

The wrong name or address is listed under Dealer.
If the wrong name or address appears on your account page, please call Manheim.com Customer Support at 800-377-4343.

What is the Auction Listing?
This page details your outstanding balance by auction. To view your financial date on a more specific level, click on one of the outstanding balances.

What is the Account Balance for a Specific Auction?
The Account Balance for a specific auction provides information such as VIN, Make, Model, Year, and Amount. Details for MAFS vehicles can also be viewed on myAccount.

What is Dealer A/R?
Dealer Accounts Receivables are miscellaneous charges incurred at the auctions but not billed against a particular vehicle.

How do I read the Balance Detail Pages?
The Balance Detail Pages are separated into Auction Balance Detail, MAFS Balance Detail, and Dealer A/R Balance Detail. By clicking on one of the outstanding amounts for these sections, you can view a the individual items that make up the total balance due. You can sort these pages by clicking on any of the column headers.

Online Payments

How do I read the Open Payments?
The Open Payments page consist of two different statuses for payments. First are payments with an Open status, which are payments that have been created but not submitted to the bank. Second are payments with a Pending status, which are payments that have been submitted for payment and are awaiting processing at the bank. You can add, delete, and modify MAFS payments when a payment is in a Open status. If a payment is in a Pending status, items can only be removed.

1. Date created - the date the invoice was created.
2. Payment number - A sequential number of the payment made. This is a link that will take you to detail page of the invoice.
3. Payment Status - displays whether a payment is in an Open or Pending status.
4. Description - this is a text field where you will enter your own description of the invoice.
5. Amount due - total amount on invoice user has created.
6. Check Box - so that you can select an entire invoice to delete.

How do I read the Closed Payments page?
This page consist invoices that have been created and submitted for payment should include the following items:

1. Date Submitted - the date you submitted the invoice for payment.
2. Payment Date - the date the invoice will clear your bank account.
3. Payment number - a sequential number of the payment made. This is a link that will take you to detail page of the invoice.
4. Description - this is the text you will entered to describe your invoice.
5. Amount Paid - total amount on invoice you have paid.

How do I read the Open Payments Detail page?

1. Date Created - the date the invoice was created.
2. Payment number - a sequential number of the payment made.
3. Description - this is a text field where you will enter your own description of the invoice on the Open Payments Detail page. Original Invoice Amount: total amount of invoice including line items that have been paid.
4. Current Amount Due - total amount due after individual line items have been paid.
5. Add To This Invoice button - by clicking on this button, you will be taken to the account balance page. From here you can add additional line items to an open invoice.
6. Create New Payment button - by clicking on this button, you will be taken to the account balance page. From here you can create a new invoice.
7. Check Boxes - by clicking in the check boxes, you can select items to remove from the invoice. Then click the update button.
8. To submit a payment, click on the make payment button.

Why is the MAFS Payment field different?
myAccount now gives dealers the ability to make curtailment payments online. When you select a MAFS vehicle for Online Payments, the payment automatically defaults to your curtailment payment amount due. However, this is a text box that can be changed. To payoff the vehicle in full, change the Payment amount to the amount displayed under the Amount Due column. If you do not wish to submit the payment at that moment, simply click the Update button at the bottom of the page to save your change. Keep in mind that if you do not submit the payment before 9:00 PM EST, you will have to update the payment amount, due to the additional interest incurred, before you submit the payment. If you submit the payment without changing the amount, your payment will be treated like a curtailment payment. To make a payment immediately after changing the payment amount, click the Make Payment button, then click Continue on the Confirmation page.

How do I read the Closed Payments Detail page?

1. Status - point in the transaction process each particular line item is currently at. Possible statuses are as follows:
• Posted - transaction is complete.
• Pending - an error in communication with the auction. Your payment will automatically be resubmitted.
• Reversed - payment for this line item has been backed out of the system. Please contact the auction for assistance.
• Rejected - payment can not be made paid online. Please contact the auction for assistance.
2. Date Created - the date the invoice was created.
3. Payment Date - the date the invoice will clear your bank account.
4. Payment number - a sequential number of the payment made.
5. Description - this is the description you entered on the Open Payments Detail page. I can no longer be changed.
6. Original Invoice Amount - total amount of invoice including line items that have been paid.
7. Amount Paid - total amount on invoice you have paid.
8. Export to Excel button - by clicking on this button, you can export all information (dealership, vehicle, price, etc) into an excel spreadsheet.

When are payments debited from my bank account?
Payments submited online will be debitted out of your bank account the following business day if submitted before 9 PM EST. If payments are submitted online after 9 PM EST, the payment will be debited from your bank acocunt in two business days.

This includes all vehicles without a Title. Interest is automatically calculated for MAFS vehicles through the day your account is debited.

How do I change my bank account information?
Please contact Dealer Registration at a Manheim location or Auction Access at 1-800-665-2133 to change your bank account information.

Rejected Payments

What is the Rejected Payments tab?
The Rejected Payments tab lists the invoices that a user has authorized debits from their banking account, but the payment was returned within the last 7 days. A user is able to view the reason why the payment was rejected and is given instruction on how to create a new payment.A user is also able to configure within Manage Preferences the date range of rejected payments made against their account.

Calculate MAFS Payoff

How do I calculate a pay off?

From the MAFS Balance Details Page

1. Select vehicles by clicking the checkboxes at the beginning of the table row(s).
2. Click the 'Calculate Payoff' button at the bottom of the form. The calculate payoff page is open.
3. Calculate payoff for individual vehicles by selecting the details tab.
   Select a payoff date by selecting month, day and year drop down fields.
   Click "recalculate" button to see updated values.
4. Calculate payoff for a collection of vehicles by selecting the Summary tab.
   Select a payoff date by selecting month, day and year drop down fields.
   Click "recalculate" button to see updated values.

Status Notifications

What are Vehicle Status Change Notifications? A listing of Vehicle Status Change Notifications pertains to vehicles in your Notify Me list that have had a status change. Status change messages can be deleted by selecting the checkbox in each row of this list and then clicking on the button at the bottom of the list. Messages that have not been removed by the user will automatically be deleted 30 days after the message has been sent. Removing items from this list will not affect future notifications for that vehicle.

Notify Me

What is the Notify Me page?
The Notify Me Page contains a list of vehicles selected for status change notification. Notifications can be removed from the list by deselecting the checkbox in each row of this list and then clicking on the update button at the bottom of the list. Removing items from this list will cause notifications for that vehicle to discontinue. Status notifications will continue for 30 days after the vehicle was entered into the notification list unless manually turned off.

To update the email address where the messages will be sent, enter the new email address in the default email box at the top of the page then click the update button. To update the email address where the message will be sent for a particular vehicle, enter the new email address to the right of the vehicle then click the update button.

myAccount Manual

View the myAccount manual (PDF, 2.45mb)

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